Refund policy

Refund & Return Policy

At Scentory, customer satisfaction is our priority. We strive to provide 100% authentic, original perfumes and excellent customer service. Please read our Refund & Return Policy carefully before making a purchase.

Return Eligibility

You may request a return within 5 days of receiving your order.

To be eligible for a return, the product must:

Be unused and unopened.
Be in its original sealed packaging.
Include all original accessories, inserts, and promotional items (if applicable).
Be in the same condition as when it was delivered.

Non-Returnable Items

For hygiene and quality assurance reasons, we cannot accept returns or exchanges for:

Opened or used perfumes.
Products that have been damaged due to misuse, mishandling, or improper storage.
Products returned without their original packaging.
Products returned after the 5-day return period.
Products returned because of personal preference regarding the fragrance or scent.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of receiving your order.

You can reach our customer support team via WhatsApp or email. To help us process your request quickly, please provide:

Your order number.
Clear photos or a short video showing the issue.
A brief description of the problem.

After reviewing your request, if the claim is approved, we will arrange the return and replacement of the product at no additional cost. We will cover all return shipping costs for verified damaged, defective, or incorrect items.

Cash on Delivery

We currently accept Cash on Delivery (COD) as our only payment method.

If a refund is approved, it will be processed using a mutually agreed refund method, as Cash on Delivery payments cannot be refunded directly to the original payment method.

Return Inspection

All returned items are carefully inspected upon arrival. Refunds or replacements will only be approved if the returned product meets the conditions outlined in this policy.