Contact information
We're here to help! If you have any questions about our products, your order, shipping, or returns, please don't hesitate to get in touch with us.
Customer Support
Email: scentory.lb@gmail.com
WhatsApp: +96179065920
Support Hours
Monday – Saturday: 9:00 AM – 6:00 PM
Sunday: Closed
We aim to respond to all inquiries as quickly as possible, typically within 24 hours during business days.
Order Support
If you're contacting us about an existing order, please include:
- Your order number.
- Your full name.
- A brief description of your inquiry.
This helps us assist you more efficiently.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery via WhatsApp or email.
Please include:
- Your order number.
- Clear photos or a short video showing the issue.
- A brief description of the problem.
Our team will review your request and arrange a replacement if your claim is approved.
Business Location
Lebanon
Thank You
Thank you for choosing Scentory. We appreciate your trust and are committed to providing genuine perfumes, reliable service, and a smooth shopping experience.